Shipping, Returns & FAQ's

What Are Your Shipping Options?

We offer FREE worldwide shipping on all orders over £50.00.  For orders under £50.00 the shipping costs are:
UK: £3.99 2-3 working days
Europe: £8.99 5-7 working days
International: £8.99 5-7 working days

UK Next Working Day Delivery: £7.99
Please note that our cut off time is 3pm.

What Are Your Payment Option?

You can pay for your order via PayPal checkout, or via Stripe which accepts all major credit and debit cards.

Can I Return My Order?

In accordance with UK distance selling regulations, you can return your order within 14 days of delivery for a full refund (excluding shipping costs).  Please return your order to:

PRETTYSPOILT LTD

Unit 13b Miners Way
Lakesview Business Park
Hersden
Kent
CT34LQ

We would always recommend sending your order via a tracked and signed for service.

How Long Will It Take My Delivery To Arrive?

We are a UK based company, therefore if you are ordering from the UK your order will take approx 2-3 working days to arrive.  If you are delivering to a European country other than the UK, delivery should take 5-7 working days, and if you are an International customer delivering to the USA, Australia, Canada etc, your delivery time should be approximately 5-7 working days.

Please note: Delivery times can sometimes be slightly longer due to delays in the destination countries customs procedures, therefore we would ask that you remain patient should such a delay occur.  Due to customs varying processing times, we are unable to consider a parcel lost until 28 working days have past.

What do I do If My Order Is Delayed?

Please don’t worry, the vast majority of orders arrive safe and sound, however if you have any concerns at all, please drop our customer services team an email at [email protected]

I Have A Question About My Order Or One Of Your Products, Who Do I Contact?

Please drop us an email at [email protected] and a member of our team will get back to you as soon as possible.

Can I Change Or Cancel My Order?

We try to ship orders as fast as possible, however if you would like to cancel or change your order, please drop us an email at [email protected]

Where Can I View Your Companies Terms And Conditions?

Please click here to view our terms and conditions.

Are The Wigs Synthetic?

Yes, all of our wigs are high grade synthetic, which can be heat styled on a low heat setting to retain quality.

Do The Wigs Have Baby Hairs?

Yes, all of our wigs have baby hair which can be styled for a natural finish.  All of our wigs are hand made, therefore baby hairs will vary from wig to wig and you may wish to trim and alter them to suit your face.

Do The Wigs Have A Natural Hairline?

Yes, all of our wigs have a stunning natural hairline for a seamless finish.

Can I Move The Parting?

Yes, our wigs have a unique lace front design, far larger than traditional lace front wigs, which allows the parting to be moved from a centre to a side parting.

How Long Is The Parting?

Our wigs have a 6 inch parting, which mimics the length of a natural parting.

Do I Need To Glue The Wig Down?

No, the wigs can be fitted using the clips on the inside of the cap, however for an extra secure finish we would recommend using a product such as Got2b Glued for added security.

Can I Wear The Wig In An Up Do?

Yes, due to the unique large lace front, you can easily put the hair into a half up style with minimal effort.  The wig also features a lace panel at the nape of the neck which allows you to put the wig into a ponytail, however for this look we would recommend securing the wig with a glue product such as Got2b glued.

Why Is There So Much Lace At The Front?

The lace at the front needs to be trimmed away, so you should simply use a pair of scissors to trim as close the the hairline as possible.  Don’t worry if you cut away some hair accidentally, uneven hairline are by far the most natural look.

Once the lace has been cut the wig is no longer returnable.

How Should I Clean My Wig?

As the wig is synthetic it should not need to be cleaned regularly, however warm water with a very small amount of mild shampoo should do the trick if you absolutely have to wash the wig.

How Should I Store My Wig?

All of our wigs arrive in a silk draw string bag, therefore we would recommend brushing through your wig and storing it here when not in use.  Alternatively, you could purchase a mannequin head so that the wig remains up right and in a natural position to prevent the need for restyling.

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